Contact Sales:

1-561-208-6406 EXT. 110

Providing Options in the Covid-19 Pandemic: The Benefits of Building Your Gift Card Program With Appsuite.

Providing Options in the Covid-19 Pandemic: The Benefits of Building Your Gift Card Program With Appsuite.


Build A Gift Card Program With Appsuite.


Through the Covid-19 Pandemic, it’s important for restaurants to provide guests with safe options to eat out. Appsuite, a full-scale customer relationship management solution, not only allows restaurants a seamless experience with Micros POS Systems but also gives them the ability to build a gift card program that provides both guests and staff the options they crave. This gives opportunity for unique and contactless service.

“A great thing about Appsuite’s gift card program is that it eliminates us from having to have multiple vendors or software solutions. By integrating directly into the Micros POS System, it is a seamless experience for customers and staff.”

– Karen Cooper, Restaurant Manager at Bar La Grassa & 112 Eatery 


Table of Contents:

  • Digital Gift Cards & E-Wallet Features

  • Gift Cards That are Customizable

  • Embed Plugins: Added to Your Website Within Minutes.

  • Micros POS Services

  • Request a Demo


Build & Implement Digital Gift Cards & E-Wallet Features

Through Appsuite, users are able to build a gift card program that is user-friendly for both customers and staff. Options for creating digital and e-wallet gift cards allow guests to order out or dine in without ever having to take out their credit card to pay for their meal. 

  • Digital Gift Cards:

    • Appsuite gives your restaurants the option to sell gift cards online and have them emailed to your guests.

  • E-Wallet:

    • This Feature allows customers to purchase gift cards both in-store or on an app, and redeem them by scanning them at the register.


Build A Gift Card Program That Is Customizable

Gift cards through Appsuite are customizable, allowing guests the option to choose how much money they want to load on the card. 

  • Auto-Reload Feature:

    • Services allow a restaurant owner to modernize existing cards with a reload option when a balance is low. 

  • Scheduled Delivery:

    • Virtual gift cards can be delivered on the day and time of your guest’s choice.

  • Send to a Friend:

    • Through Appsuite, give your guest’s the ability to send virtual gift cards to a loved one for any special occasion.

  • Linking to Members:

    • This feature allows users to link new or existing gift cards to a member’s accounts.

  • Magnetic Gift Cards:

    • Appsuite gives your restaurant the option to reward loyalty through customizable, tiered rewards that are unique to each of your members.


Embed Gift Card Plugins: Added to Your Website Within Minutes.

Appsuite provides a seamless experience for restaurants and customers alike. Our services allow you to embed plugins to your website within minutes. With us, your restaurant will be able to:

  • Sell Gift Cards:

    • Enable your guests to buy gift cards from your website.

  • Monitor Gift Card Balances:

    • Check the remaining balance on a guest’s gift card.

  • Collect Gift Card History:

    • Check the full history balance on a gift card including amount, date and location.


A Gift Card Program With Micros POS Services

Appsuite’s products, including our gift card programs, integrate with every version of Oracle’s POS Systems, inducing: 

  1. Micros Simphony
  2. Oracle Micros RES 3700


Request a Demo

Today, more than 550 restaurants trust Appsuite to help their businesses grow. If you would like to learn more about joining our growing list of satisfied partners, we encourage you to Request a Demo.

Ordering Out, Eating In: Keeping Your Customers Safe and Your Business Afloat During The Covid-19 Pandemic.

Ordering Out, Eating In: Keeping Your Customers Safe and Your Business Afloat During The Covid-19 Pandemic.


At Appsuite, we focus on your customers so that you can focus on your restaurant.

The start of the new year kicks off as restaurants nationwide continue to struggle to keep their doors open during the Covid-19 Pandemic. The National Restaurant Association reports, as of December 2020, 17% of restaurants in the U.S. had closed permanently or long-term because of the pandemic. According to the association, that adds up to more than 110,000 establishments. Our intent during this time is to help keep your customers safe and business afloat during the pandemic.

Right now, for the lowest risk of spreading the virus, the CDC recommends limiting food services to:

  1. Drive-through
  2. Delivery
  3. Take-out
  4. Curbside pickup

Limiting services has taken a toll on small restaurants and popular food chains alike. Fewer bodies coming through the door typically equals less revenue, making it hard for businesses to get by. 

Appsuite’s online ordering services provide food and beverage industry owners with a solution that can help them adapt to strict guidelines while also continuing to leverage their services.


Table Of Contents

  1. Keep Your Customers Safe With Online Ordering

  2. Responsive Design

  3. Payment Gateway Integrated

  4. Curbside Pickup

  5. Delivery Integration

  6. Request a Demo


Keep Customers Safe With Online Ordering

For those working in the Food and Beverage Industry during Covid-19, it’s necessary to get creative to stay afloat. Online ordering gives you one more way to satisfy your customers’ cravings while providing them a safe option to eat out. Appsuite’s Integrated Order Management System Pairs seamlessly with your POS, allowing orders to complement your in-store workflow and inspire more sales. 


Responsive Design

In this day and age, flexibility is critical. Our responsive design is suited to fill your needs, whatever they may be. This includes, but is not limited to:

  • Desktop and Mobile Services to Keep Customers Safe: 

    • Appsuite’s online ordering services allow users to have a universal experience no matter what device they are on!
  • Embeddable Plugins:

    • Appsuite’s plugins can be integrated into your website within minutes.
  • Open APIs to Keep Business Afloat:

    • Appsuite’s REST APIs allow for a fully customizable experience.


Integrated Payment Gateway

At Appsuite, we understand how important it is to get things done on time. We are prepared to provide you quick and easy ways to collect and receive payments. With our services, you can expect payment methods to be:

  • SECURE: PCI Compliant

    • It is vital to keep your business’ and your customers’ information safe. Appsuite offers PCI Compliant methods of payment that accomplish just that.

    • Smart Pay – Coming soon, all Appsuite functions will be fully integrated with Google and Apple Pay.


Delivery Integrations to Keep Your Customers Safe

Once an order hits the road, our delivery integration features allow your business to track it to make sure it arrives to your customer on time. These features consist of:

  • DoorDash Delivery:

    • Seamlessly outsource your delivery process through Appsuite’s direct integration with DoorDash.
  • Driver Tracking:

    • See where your order is in real-time.
  • Address Validation:

    • Google validated addresses to ensure orders are deliverable.
  • Reliable Quote Times:

    • Real-time checks give you up-to-date delivery estimates.


Keep Customers Safe With Curbside Pickup

As the Covid-19 Pandemic continues to impact families across the country, it is necessary to provide customers with contactless or near contactless pickup. Appsuite is here to make that process as easy as possible for you. We offer:

  • Order Update Notifications to Keep Customers Safe:

    • This feature allows you to keep your customers informed by sending them customized messages.
  • Restaurant Notifications to Keep Business Afloat:

    • With this feature, you will be able to react quickly to your customers arriving by always knowing when they are ready to pick up.


Tablet Order Manager

Appsuite’s Tablet Order Manager provides your business with materials that help your employees understand and react to the fast pace life of a restaurant or kitchen. These tools allow you to:

  • Order Statuses:

    • Customizable workflow tool based on order status.
  • Search any Order:

    • Look up past or future orders in only a few seconds.
  • Notifications to Keep Customers Safe:

    • Send custom notifications to your guests, updating them on their orders.
  • Fulfill Partial or Full Refunds:

    • Quickly issue partial or full refunds directly from your iPhone or iPad.
  • Reprint Order Receipts:

    • Integrated with Cloud Print to reprint orders when necessary.
  • View Customer’s Previous Orders:

    • View all previous orders for a guest quickly and easily.


Request a Demo

Today, more than 550 restaurants trust Appsuite to keep customers safe and business afloat during The Pandemic. If you would like to learn more about joining our growing list of satisfied partners, we encourage you to Request a Demo.

Appsuite and North Country Business Products Fuel Cloud Kitchen Growth

Appsuite and North Country Business Products Partner Up to Fuel Expansion for Cloud Kitchens

Appsuite is excited to announce its partnership with North Country Business Products (NCBP), one of the country’s largest POS solutions providers. 

The Future of Dine-In Cloud Kitchens

The partnership offers a mutually beneficial relationship as the Coronavirus pandemic looms over the hospitality industry. Both companies plan to use their unique services to create better-integrated solutions that drive revenue growth and customer retention. 

Appsuite’s online ordering and gift card services allow NCBP’s clients to prosper in a time where strict guidelines and restrictions continue to keep customers away. Being proactive in their clients’ current predicament and offering solutions to proper social distancing provides business owners with alternative ways of reaching their target markets. 

“I couldn’t be more excited about the impact our partnership with NCBP will make with restaurants and hotels who need to grow sales. Our Oracle/Micros integrated solutions for online ordering, gift cards, loyalty, and delivery are exactly what customers need,” stated Jim Daleen, Chairman and CEO of Appsuite. “In this COVID-challenged time we live in, we’ve already seen an immediate impact with many customers who’ve implemented the Appsuite-NCBP products!” 

With the future of in-store businesses ever-changing, Appsuite and North Country Business Products partnership offers an innovative, streamlined solution that continues to support and empower business owners in times of uncertainty. 

Supporting Growth in the Hospitality Industry With the Help of A New Professional Service Manager.

Supporting Growth in the Hospitality Industry With the Help of A New Professional Service Manager.

Appsuite Welcomes Professional Services Manager, Toy Peterson to its team.

Appsuite continues to help growth in the hospitality industry by welcoming Toy Peterson as its new Professional Services Manager. 

Founded in 2010, Appsuite began as a simple web and app offering to provide menus and restaurant information. Today, the company has evolved into a full-scale customer relationship management solution that actively creates best-in-class technology to power restaurant growth. Appsuite’s partnership with POS integration software, Oracle Food and Beverage, and key POS player Maitre’D provides a seamless experience for restaurant owners.

“Toy’s leadership, enthusiasm, and experience are exactly what we’ve been looking for. She fits perfectly into our dynamic and the diverse culture we have at Appsuite. I am proud to have her on our team!” – James Daleen, Appsuite Chairman and CEO

Peterson joins the Appsuite team with more than 10 years of project management experience. Her dynamic career spans across Asia and North America. The former Project Manager, Help Desk Manager, and Service Delivery Manager has served in managerial positions for respected companies like Merchant Link, Del Monte Foods Inc., Hewlett Packard Enterprise, The World Bank, and NASA.  

Peterson has extensive experience leading project strategy development and management, coordinating and implementing recovery projects, overseeing Tier III Work Service and other international teams, developing preliminary Integrated Transition and Transformation plans, and providing and executing exemplary customer service.  

Most recently, the University of Maryland alumnus served as Customer Success Project Manager at HumanTouch, LLC, a privately-held company that provides solutions for cybersecurity, infrastructure engineering, operations management, solutions engineering, strategy, modernization, and more. Here, she focused on business analysis, workforce management, and training and quality assurance. 

“I have prepared for this over the last 24 years. Taking everything I have learned, to one day find my dream job is like being a kid on Christmas morning and getting the one thing you really wanted. Appsuite is my everything, and I’m so excited to be a part of what will be one of the best years ever and looking forward to many more!” – Toy Peterson, Professional Services Manager

Kettlemans Bagel Revamps the Contactless Ordering Experience with the Help of Oracle Food and Beverage, Appsuite, and Bluedot

Kettlemans Bagel Revamps the Contactless Ordering Experience with the Help of Oracle Food and Beverage, Appsuite, and Bluedot

Say hello to the future of contactless dining. A Canadian food chain enlists the restaurant industry’s best software companies to improve the quick-service restaurant model.


Like many in the food and beverage industry, Canadian bagel chain, Kettlemans Bagel, has been privy to the challenges that the COVID-19 pandemic has brought within the past year. 

Beyond the changing needs of the pandemic, the continued challenge of providing customers with a seamless dining experience through upgraded ordering technology is an issue that is at the forefront of the restaurant industry.


With the help of Oracle Food and Beverage, Kettlemans has implemented integrated systems for online ordering and contactless payments into its new Oracle MICROS Simphony Point-of-Sale (POS) system.


The integration required an introduction of members of Oracle PartnerNetwork (OPN) to help implement these solutions. Kettlemans was connected with Appsuite, a leading provider of restaurant CRM solutions, and Bluedot, an award-winning location platform embedded into a mobile app, to work together and create a streamlined integrated experience that starts from a user’s phone. 


How It Works


After an order is placed online using Appsuite’s solution, Bluedot’s location and arrival detection software give customers the ability to bypass both the order box and the payment window, heading straight to the pick-up window. 


This hyper-accurate geofencing will not only allow Kettlemans’ to more efficiently sequence orders in the drive-thru, but help kitchen staff prioritize orders and deliver fresh and ready menu items, such as their renowned Montreal-style wood-fired bagels, for mobile orders placed through Appsuite’s solution.

“This collaboration is integral in spearheading the new wave of quick-service restaurants. By utilizing our software in conjunction with Oracle and Bluedot, we are able to transform the customer experience and help restaurants in their time of need,” stated Jim Daleen, CEO of Appsuite. “Addressing the needs of our clients and working on processes with our partners helps us evolve the restaurant business model and allows us to integrate new features and products that are inevitable within the industry.” 


“Logistics is the new customer engagement. Oftentimes mobile ordering and last touch are the only two chances to interact with a customer. The ability to improve these experiences across online and offline redefines how restaurant operators can serve their customers,” stated Emil Davityan, CEO of Bluedot. “We’re excited to partner with Appsuite and Oracle to deliver these solutions.”

This relationship is part of the larger effort to continue the conversation of digital-based technology within the food and beverage industry.