Chicago, Illinois (August 16, 2022) – The Tides Tavern has been a local institution in Gig Harbor, Washington for nearly fifty years. This iconic, family-owned waterfront Tavern is known worldwide as one of the best waterfront seafood shacks on the West Coast. As a result, the Tides is usually packed, rain or shine. It is not uncommon to see lines out the door, despite the 250 seats available throughout the restaurant, bar, and deck. Needless to say, this place does some serious business.  Recently Appsuite’s Ordering Kiosk provided Tides Tavern the final piece of the puzzle to perfect their customer experience.

When pandemic restrictions eliminated onsite dining, owner and CEO Dylan Stanley knew he had to pivot and quickly. He adopted Appsuite’s Oracle Micros POS Integrated online ordering solutions, but as restrictions lifted and onsite dining resumed, he noticed his customers consistently attempting to place carryout orders at the host desk, which created an operational bottleneck.

“Asking guests to order online caused friction from time to time with our host team, and we knew we needed another option”, Stanley said.

Upon the release of Appsuite’s Ordering Kiosk this past spring, Stanley immediately jumped on the offering, knowing the summer season was imminent.

Stationed right near the entrance, the kiosk provides a convenient, easy-to-use, ordering experience, and the seamless integration to Appsuite online ordering dynamically adjusts lead times during higher volume periods. This allows Tides to maintain a great customer experience for loyal guests who dine in while setting proper expectations for guests seeking takeout. And all of this happens while keeping the pace of orders in the kitchen at a manageable level.

“ The kiosk looks great, is well built, and is intuitive and easy to use. Our staff and guests all love it. It was the final piece of the puzzle and has allowed us to be almost completely hands-off in the processing of to-go orders.”, Stanley added. 

Appsuite is grateful and proud to partner with Dylan and the team at Tides Tavern Casual Dining Restaurant.