Buona Beef –
Berwyn, IL

Buona Beef is an American Chicagoland restaurant chain that specializes in Italian beef along with many other dishes. The company was founded in 1981 by Joe and Peggy Buonavolanto. Since its opening, Buona Beef  has launched a total of 25 restaurants and 2 catering facilities in the region. The company is still run by three generations of the Buonavolanto family.

The Challenge

Buona Beef leadership sought the means to upgrade and enhance the My Buona program to increase market competitiveness, streamline operations, and add new services such as integrated mobile/web ordering for increased revenue and improved guest satisfaction.

The Solution

MAITRE’D INTEGRATED MOBILE & WEB ORDERING

Appsuite’s integrated mobile and web ordering allowed Buona’s customers to easily place orders and enabled the Buona Beef staff to efficiently execute them. With orders flowing directly into their kitchen and payments into the Maitre’D Point of Sale, Buona  could focus on preparing the delicious food they were known for, not entering orders into the POS.

CRM WITH LOYALTY AND REWARDS

Appsuite’s CRM,Loyalty & Rewards programs allowed Buona to increase their guest’s satisfaction by rewarding them with points and rewards for their loyal patronage. Buona was also able to create custom promotions and offers to keep their customers engaged and visiting often.

The Results

“AppSuite’s Cloud CRM program and the AppSuite support team are exceeding expectations. We are delighted to be partnering with such a quality team and using their world-class CRM program to strategically enhance our My Buona program!” Dominic Fallara, Director of Operations

500K+

Mobile and Web Orders Processed

300K

Active Loyalty Members

128K

Member Visits Per Month