Though the QR code movement is something that may have caught on because of the Covid-19 pandemic, the technology that has been around for years. The popularity of the movement is now opening the eyes of restaurants all over the country to the ways they can improve their services and also keep their labor costs down.

At Appsuite, we can provide restaurants with the technology and guidance they need to cut costs and improve efficiency in both their kitchen and dining room. In this guide, we break down some of the benefits of implementing Appsuite QR code features, integrated with Micros POS Services, to enhance your overall customer experience.

TABLE OF CONTENTS

• Breaking Down The QR Experience

• Saving Time and Improving Efficiency with QR Codes

• Digital Menus with Appsuite’s QR code Services

• Improve the Efficiency of Your Dining Room With Appsuite Today

Breaking Down The QR Experience 

Across the country, more and more restaurants are seeing the benefits of the QR code, not just to provide contactless ordering, but to improve the efficiency of their business.

A QR code experience would typically look like:

1. You are seated at a restaurant at a table with a QR code on it. 
2. You take out your phone, open up your camera and scan the QR code.
3. A ticket will open up that will put that table number on it
4. the menu will pull up so you can just start ordering. 
5. After you order and that ticket is then fired, it’s sent into the kitchen through Appsuite’s integration with Oracle Food and Beverage POS systems.
6. The table number will show up on the POS with the table number associated with that order so when they see it in the kitchen, they’ll know where to bring it.

In this process, your guest is able to place their order never having to touch or talk to anybody to get the process started, making it incredibly Covid-19 friendly. 

Saving Time and Improving Efficiency with QR Codes

The QR code movement is also opening the eyes of restaurants to be more attentive to looking at different ways to cater to customers to save time and energy and ultimately make a more enjoyable experience. 

We all know what it’s like to go to a busy restaurant and have to wait a while for the initial hello from a server to place a drink order. QR codes give your guests the ability to place their drink order right away, and get the process moving.

Digital Menus with Appsuite’s QR code Services

QR code ordering is also associated with menus and menu boards. Appsuite customers that simply don’t want to use a printed menu can use a menu board instead. 

Appsuite’s systems integrated with Micros POS Services provide you the ability to use integrated ordering to provide a digital menu to be displayed on your guests phone. This helps with:

1. Preventing the spread of germs.
2. Not having to print new menus daily.

With Appsuite ss your partner, you can go into our cloud and update your menu in real time. 

Improve the Efficiency of Your Dining Room With Appsuite Today!

Micros POS Services

Appsuite’s products, including our QR features, integrate with every version of Oracle’s POS Systems, inducing: 

1. Micros Simphony
2. Oracle Micros RES 3700

Request a Demo

Today, more than 550 restaurants trust Appsuite to help their businesses grow. If you would like to learn more about joining our growing list of satisfied partners, we encourage you to Request a Demo.

One of the most important factors that goes into running a successful restaurant is customer feedback. At Appsuite, we recognize the importance of understanding your guests and are dedicated to making that process as easy as possible for you.

In this guide, we break down the ways Appsuite’s survey programs can improve your restaurant’s performance and increase membership growth.

TABLE OF CONTENTS

• Understanding Your Guests With Appsuite

• Appsuite: Your Single Provider 

• Build Your Next Survey With Appsuite Today

Understanding Your Guests With Appsuite:

From knowing if the food was prepared correctly to how friendly your staff is, it all builds towards a brand image. Appsuite’s survey platform gives you real-time insights into your restaurant’s performance. This is done the features like:

1) CUSTOMIZABLE QUESTIONS

• Through Appsuite’s survey services, you choose the categories and questions you want to ask your guests.

2) REAL-TIME TRIGGERS AND ALERTS

• Real-time triggers and alerts prompt for a survey based on guest visits. This feature notifies you immediately of  any negative reviews.

3) INSIGHTS

• At Appsuite, we provide you with the data you need to make necessary changes. We believe understanding what the guest purchased, previous surveys and overall category performance, gives you the input you need to take care of your guests.

4) REPORTING

• Through Appsuite, you are able to schedule survey results to go straight to your General Manager, Regional Manager, and Owners to keep track of your corporate performance.

5) EMPLOYEE PERFORMANCE

• Appsuite survey feature allows you to hold your employees accountable. This can be done by looking back at the visits they have handled and how they performed.

Appsuite: Your Single Provider

Appsuite offers a combined set of services to both the food and beverage industry and the hospitality industry worldwide.

They include:

1. Loyalty
2. Rewards
3. Gift Cards
4. Marketing Tools
5. Mobile Apps
6. Surveys
   

Pulling all these aspects together from a single provider is unique for three key reasons.

1) Reducing the Cost:

• Appsuite can help drive down the cost of providing services through a single provider. This is compared to what it would cost for four or five suppliers, which is what it usually takes to accomplish this goal.

2) Reducing the Risk:

• Appsuite takes away any security headaches you may run into. This done through 

  • A single secure database for all customer data. 

  • Compliance with new financial and consumer privacy regulations.

3) Unified Customer Experience:

• Appsuite has synergized each element to provide a unified experience for the customer. In an omni-channel environment, which is where a consumer can come into a restaurant, go through the drive-through, or mobile order, Appsuite makes sure that each experience is identical. That means customers can use their gift cards, get points and all the benefits are equal. The process and the customer journey are smooth in each and every scenario.

Build Your Next Survey With Appsuite Today:

Micros POS Services

Appsuite’s products, including our survey features, integrate with every version of Oracle’s POS Systems, inducing:

1. Micros Simphony
2. Oracle Micros RES 3700

Request A Demo

Today, more than 550 restaurants trust Appsuite to help their businesses grow. If you would like to learn more about joining our growing list of satisfied partners, we encourage you to Request a Demo.

Engaging Your Customers with Appsuite

Technology is getting smarter and faster every minute and at Appsuite, we believe not all loyalty programs look the same. In this guide, we breakdown how our services can help you when establishing a loyalty program that brings customers through the door and keeps them coming back for more.

TABLE OF CONTENTS:

• Establishing a Loyalty Program That Rewards Your Customers for Doing What They Love

• Building Your Campaign with Appsuite

• Making the Most of Your Marketing Strategy with Appsuite

• Keeping Your Guests Engaged by Offering Options

• Micros POS Services

• Request a Demo

Establishing a Loyalty Program That Rewards Your Customers for Doing What They Love

Appsuite is here to help you build the ultimate loyalty program that works best for your business and serves your customers. Through our loyalty and reward program technology, we are able to help you keep your customers feeling rewarded every time they come to your store. This can be done through features like:

Personalized Rewards:

• This feature allows your business to set up customizable and tiered reward loyalty that is unique to each of your guests.

Spending Driven Points:

• Reward your customers as they spend money. Choose from dollar-for-dollar points and double or triple point reward days.

Easy-To-Redeem Rewards:

• Allow your customers to redeem rewards in-store or on your app, whenever and wherever.

Building Your Campaign With Appsuite

Through a partnership with Appsuite, you can design, build, and send a new campaign to your customers without any unnecessary stress. This can be done by setting up:

Customizable Event Triggers:

• These notifications can be sent to your guests for offers based on a wide range of pre-configured event triggers.

Notify Your Guests:

• Appsuite allows you to turn your customized campaigns into a marketing blast with just one click.

Reporting:

• This service allows you to track the effectiveness of your campaigns through interactive data.

Stay Present Everywhere:

• With Appsuite, you will be able to reach your customers by email, through SMS, on Facebook, Twitter, and more.

Making the Most of Your Marketing Strategy with Appsuite

Appsuite’s Campaigns and Notifications create a seamless experience that allows you to send marketing offers based on qualified triggers. For example, our technology can help you reach:

The Right Demographics:

• Gift customers on their birthdays, anniversaries, for completing their profiles, or for visiting locations.

Customers Who Haven’t Been In for a While:

• Automatically reach out to guests who haven’t visited your store or made a purchase recently.

Guests Who are Spending More:

• Give extra points for swag or bundle purchases and encourage more spending.

Keeping Your Guests Engaged by Offering Options

Guests today expect options. At Appsuite, we make it easy to be versatile! We can help your business offer more than just discounts. We can help you set up:

Virtual Gift Cards:

• Through Appsuite, you will be able to send out a virtual gift card to your guests with optional day and time restrictions.

Cloud Printers:

• This option allows your business to give your guests different ways to earn rates based on how loyal they are.

Free Points:

• Guests love to earn points that eventually lead to a free option. With Appsuite, you’ll be able to give out free points when your customers purchase a menu item during the first week.

Micros POS Services

Appsuite’s products, including our loyalty and reward programs, integrate with every version of Oracle’s POS Systems, inducing:

• Micros Simphony
• Oracle Micros RES 3700

Request a Demo

Today, more than 550 restaurants trust Appsuite to help their businesses grow. If you would like to learn more about joining our growing list of satisfied partners, we encourage you to Request a Demo.

Build A Gift Card Program With Appsuite.

Through the Covid-19 Pandemic, it’s important for restaurants to provide guests with safe options to eat out. Appsuite, a full-scale customer relationship management solution, not only allows restaurants a seamless experience with Micros POS Systems but also gives them the ability to build a gift card program that provides both guests and staff the options they crave. This gives opportunity for unique and contactless service.

“A great thing about Appsuite’s gift card program is that it eliminates us from having to have multiple vendors or software solutions. By integrating directly into the Micros POS System, it is a seamless experience for customers and staff.”

– Karen Cooper, Restaurant Manager at Bar La Grassa & 112 Eatery 

Table of Contents:

• Digital Gift Cards & E-Wallet Features

• Gift Cards That are Customizable

• Embed Plugins: Added to Your Website Within Minutes.

• Micros POS Services

• Request a Demo

Build & Implement Digital Gift Cards & E-Wallet Features

Through Appsuite, users are able to build a gift card program that is user-friendly for both customers and staff. Options for creating digital and e-wallet gift cards allow guests to order out or dine in without ever having to take out their credit card to pay for their meal. 

• Digital Gift Cards:

  • Appsuite gives your restaurants the option to sell gift cards online and have them emailed to your guests.

• E-Wallet:

  • This Feature allows customers to purchase gift cards both in-store or on an app, and redeem them by scanning them at the register.

Build A Gift Card Program That Is Customizable

Gift cards through Appsuite are customizable, allowing guests the option to choose how much money they want to load on the card. 

• Auto-Reload Feature:

  • Services allow a restaurant owner to modernize existing cards with a reload option when a balance is low. 

• Scheduled Delivery:

  • Virtual gift cards can be delivered on the day and time of your guest’s choice.

• Send to a Friend:

  • Through Appsuite, give your guest’s the ability to send virtual gift cards to a loved one for any special occasion.

• Linking to Members:

  • This feature allows users to link new or existing gift cards to a member’s accounts.

• Magnetic Gift Cards:

  • Appsuite gives your restaurant the option to reward loyalty through customizable, tiered rewards that are unique to each of your members.

Embed Gift Card Plugins: Added to Your Website Within Minutes.

Appsuite provides a seamless experience for restaurants and customers alike. Our services allow you to embed plugins to your website within minutes. With us, your restaurant will be able to:

• Sell Gift Cards:

  • Enable your guests to buy gift cards from your website.

• Monitor Gift Card Balances:

  • Check the remaining balance on a guest’s gift card.

• Collect Gift Card History:

  • Check the full history balance on a gift card including amount, date and location.

A Gift Card Program With Micros POS Services

Appsuite’s products, including our gift card programs, integrate with every version of Oracle’s POS Systems, inducing: 

1. Micros Simphony
2. Oracle Micros RES 3700

Request a Demo

Today, more than 550 restaurants trust Appsuite to help their businesses grow. If you would like to learn more about joining our growing list of satisfied partners, we encourage you to Request a Demo.

At Appsuite, we focus on your customers so that you can focus on your restaurant.

The start of the new year kicks off as restaurants nationwide continue to struggle to keep their doors open during the Covid-19 Pandemic. The National Restaurant Association reports, as of December 2020, 17% of restaurants in the U.S. had closed permanently or long-term because of the pandemic. According to the association, that adds up to more than 110,000 establishments. Our intent during this time is to help keep your customers safe and business afloat during the pandemic.

Right now, for the lowest risk of spreading the virus, the CDC recommends limiting food services to:

1. Drive-through
2. Delivery
3. Take-out
4. Curbside pickup

Limiting services has taken a toll on small restaurants and popular food chains alike. Fewer bodies coming through the door typically equals less revenue, making it hard for businesses to get by. 

Appsuite’s online ordering services provide food and beverage industry owners with a solution that can help them adapt to strict guidelines while also continuing to leverage their services.

Table Of Contents

1. Keep Your Customers Safe With Online Ordering

2. Responsive Design

3. Payment Gateway Integrated

4. Curbside Pickup

5. Delivery Integration

6. Request a Demo

Keep Customers Safe With Online Ordering

For those working in the Food and Beverage Industry during Covid-19, it’s necessary to get creative to stay afloat. Online ordering gives you one more way to satisfy your customers’ cravings while providing them a safe option to eat out. Appsuite’s Integrated Order Management System Pairs seamlessly with your POS, allowing orders to complement your in-store workflow and inspire more sales. 

Responsive Design

In this day and age, flexibility is critical. Our responsive design is suited to fill your needs, whatever they may be. This includes, but is not limited to:

• Desktop and Mobile Services to Keep Customers Safe: 

  • Appsuite’s online ordering services allow users to have a universal experience no matter what device they are on!

• Embeddable Plugins:

  • Appsuite’s plugins can be integrated into your website within minutes.

• Open APIs to Keep Business Afloat:

  • Appsuite’s REST APIs allow for a fully customizable experience.

Integrated Payment Gateway

At Appsuite, we understand how important it is to get things done on time. We are prepared to provide you quick and easy ways to collect and receive payments. With our services, you can expect payment methods to be:

• SECURE: PCI Compliant

  • It is vital to keep your business’ and your customers’ information safe. Appsuite offers PCI Compliant methods of payment that accomplish just that.

• MODERN:

  • Smart Pay – Coming soon, all Appsuite functions will be fully integrated with Google and Apple Pay.

Delivery Integrations to Keep Your Customers Safe

Once an order hits the road, our delivery integration features allow your business to track it to make sure it arrives to your customer on time. These features consist of:

• DoorDash Delivery:

  • Seamlessly outsource your delivery process through Appsuite’s direct integration with DoorDash.

• Driver Tracking:

  • See where your order is in real-time.

• Address Validation:

  • Google validated addresses to ensure orders are deliverable.

• Reliable Quote Times:

  • Real-time checks give you up-to-date delivery estimates.

Keep Customers Safe With Curbside Pickup

As the Covid-19 Pandemic continues to impact families across the country, it is necessary to provide customers with contactless or near contactless pickup. Appsuite is here to make that process as easy as possible for you. We offer:

• Order Update Notifications to Keep Customers Safe:

  • This feature allows you to keep your customers informed by sending them customized messages.

• Restaurant Notifications to Keep Business Afloat:

  • With this feature, you will be able to react quickly to your customers arriving by always knowing when they are ready to pick up.

Tablet Order Manager

Appsuite’s Tablet Order Manager provides your business with materials that help your employees understand and react to the fast pace life of a restaurant or kitchen. These tools allow you to:

• Order Statuses:

  • Customizable workflow tool based on order status.

• Search any Order:

  • Look up past or future orders in only a few seconds.

• Notifications to Keep Customers Safe:

  • Send custom notifications to your guests, updating them on their orders.

• Fulfill Partial or Full Refunds:

  • Quickly issue partial or full refunds directly from your iPhone or iPad.

• Reprint Order Receipts:

  • Integrated with Cloud Print to reprint orders when necessary.

• View Customer’s Previous Orders:

  • View all previous orders for a guest quickly and easily.

Request a Demo

Today, more than 550 restaurants trust Appsuite to keep customers safe and business afloat during The Pandemic. If you would like to learn more about joining our growing list of satisfied partners, we encourage you to Request a Demo.

With a new wave of technology affecting all forms of business, the Micros Gift Card Program provides more ways to gift and pay! From digital gift cards, e-wallet, and mag cards, choosing a gift card program that works with your POS system will help switch up how customers send gifts to their loved ones, while also providing other ways for them to pay. 

We offer three different ways to modernize the traditional gift card and keep customers coming back for more! 

Digital Gift Cards

Sell your cards online and have them emailed to your guests. Whether it’s for a birthday, a congratulatory occasion, it’s a great way to immediately send a gift! The card can be redeemed in-store or in-app. 

E-Wallet

The e-wallet has become a new trend that gets rid of traditional ways of paying and provides a streamlined process for customers and business owners alike. Whether in-store or in-app, customers can purchase their cards and can redeem them by scanning at the register. 

Magnetic Gift Cards

Reward loyalty through customizable, tiered rewards that are unique to each member. These magnetic gift cards modernize the traditional experience and keep customers coming back for more. 

Why Do You Need a Gift Card Program?

Having a micros gift card program can help boost sales. Customers are more willing to spend more with a gift card versus spending their own money. According to some studies, customers spend over $30 more than the value of their gift cards. Implementing creative designs and approaches can increase gift card sales by 35 to 50 percent.

Schedule Your Appsuite Demo Today!

If you’re ready to give your customers more ways to gift and pay with gift cards, schedule your Appsuite Demo today!