Oracle Food and Beverage Virtual Connect: A Conversation on Omni-Channel Customer Engagement

Posted on April 26, 2021April 26, 2021 by Brandon Forschino

Oracle Food and Beverage Virtual Connect: A Conversation on Omni-Channel Customer Engagement.

What it Takes to Build the Ultimate Connected Experience with Appsuite and Global Brands Limited.

Lake Geneva, Wisconsin – (April 23, 2021) – This spring, Oracle Food and Beverage is hosting a virtual event focusing on growth strategies, mobile and off-premises, and customer perspectives in the food and beverage industry. The three-day virtual event will feature technology strategies that drive growth in the industry today, as well as the latest innovations across Oracle’s product portfolio. The conference will connect some of the businesses’ most innovative minds through an opportunity to share experiences and inventive techniques.

Along with Oracle, Appsuite, a leading provider of CRM solutions for the food and beverage industry and a member of Oracle PartnerNetwork (OPN), will join the stage with Global Brands Limited, a leading quick-service restaurant company in the Caribbean, for a discussion on the benefits of omnichannel customer engagement and what it takes to build the ultimate connected experience. The conversation will take place on April 28, 2021 from 10:00 a.m. – 10:30 a.m.

WHO: Carlos Ramos, Senior Manager of Oracle Food and Beverage, Anthony Sabga-Aboud, Director of Global Brands Limited, and James Daleen, Chairman and CEO of AppSuite.
WHAT: Oracle Food and Beverage Virtual Connect
WHEN: April 27, 2021 – April 29, 2021
WHERE: Virtual, Registration is Open Today!

“Appsuite is proud to be part of this exciting project with Oracle and Global Brands. Anthony Sabga-Aboud, Director of Global Brands Limited, has created a dynamic rapidly growing multi-concept group of leading brands across the Caribbean. Anthony had an older POS and loyalty solution he ran for over 15 years that had run out of gas. He was looking to take his group into the future with a modern nimble cloud based solution.

Anthony’s requirements were demanding and included supporting multiple countries, multiple currencies, multiple concepts, and multiple service types that range from full-service to QSR. We were required to support these requirements while maintaining the brand identity of each concept with his loyal customers. Appsuite and Oracle were able to satisfy all of these requirements by deploying our integrated cloud solutions (Appsuite Cloud CRM and Oracle MICROS Simphony POS).

We now have a seamless unified guest experience that leverages the benefits of having a single view of the customer across all brands but maintains the brand identity of each of Anthony’s concepts. Whether the guest is coming into the restaurant in person, ordering via our mobile app we created for him the experience fast, pleasant, and unified, mission accomplished!” – James Daleen, Chairman and CEO of Appsuite

About Appsuite
Appsuite is the leading provider of Restaurant CRM solutions for the food and beverage industry. Their platform offers market-ready technology that successfully increases customer frequency through customer loyalty, rewards, and multi-channel marketing (email, Facebook, Twitter, mobile app push, and SMS), resulting in increased sales revenue. Learn more about Appsuite at www.appsuitecrm.com/.

About Global Brands
Global Brands Limited is a leading quick-service restaurant [QSR] company in the Caribbean. To date, Global Brands Limited operates in more than 125 locations in three countries. The QSR company is responsible for brands like Pizza Boys, Church’s Chicken, Rituals Coffee House, Wok ’n Roll, Donut Boys, Rituals Sushi and V.I.P. Flyers’ Club.

About Oracle Food & Beverage
Oracle Food and Beverage, formerly MICROS, brings 40 years of experience in providing software and hardware solutions to restaurants, bars, pubs, clubs, coffee shops, cafes, stadiums, and theme parks. Thousands of operators, both large and small, around the world are using Oracle technology to deliver exceptional guest experiences, maximize sales, and reduce running costs.

About Oracle
Oracle offers suites of integrated applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at oracle.com.

Trademarks
Oracle and Java are registered trademarks of Oracle Corporation.

Understanding Your Customer: Making Surveys Easy With Appsuite

Posted on April 22, 2021April 22, 2021 by Brandon Forschino

Understanding Your Customer: Making Surveys Easy With Appsuite

One of the most important factors that goes into running a successful restaurant is customer feedback. At Appsuite, we recognize the importance of understanding your guests and are dedicated to making that process as easy as possible for you.

In this guide, we break down the ways Appsuite’s survey programs can improve your restaurant’s performance and increase membership growth.

Understanding Your Guests With Appsuite
Appsuite: Your Single Provider
Build Your Next Survey With Appsuite Today

Understanding Your Guests With Appsuite:

From knowing if the food was prepared correctly to how friendly your staff is, it all builds towards a brand image. Appsuite’s survey platform gives you real-time insights into your restaurant’s performance. This is done the features like:

1) CUSTOMIZABLE QUESTIONS

Through Appsuite’s survey services, you choose the categories and questions you want to ask your guests.

2) REAL-TIME TRIGGERS AND ALERTS

Real-time triggers and alerts prompt for a survey based on guest visits. This feature notifies you immediately of any negative reviews.

3) INSIGHTS

At Appsuite, we provide you with the data you need to make necessary changes. We believe understanding what the guest purchased, previous surveys and overall category performance, gives you the input you need to take care of your guests.

4) REPORTING

Through Appsuite, you are able to schedule survey results to go straight to your General Manager, Regional Manager, and Owners to keep track of your corporate performance.

5) EMPLOYEE PERFORMANCE

Appsuite survey feature allows you to hold your employees accountable. This can be done by looking back at the visits they have handled and how they performed.

Appsuite: Your Single Provider

Appsuite offers a combined set of services to both the food and beverage industry and the hospitality industry worldwide.

They include:

Loyalty
Rewards
Gift Cards
Marketing Tools
Mobile Apps
Surveys

Pulling all these aspects together from a single provider is unique for three key reasons.

1) Reducing the Cost:

Appsuite can help drive down the cost of providing services through a single provider. This is compared to what it would cost for four or five suppliers, which is what it usually takes to accomplish this goal.

2) Reducing the Risk:

Appsuite takes away any security headaches you may run into. This done through
- A single secure database for all customer data.
- Compliance with new financial and consumer privacy regulations.

3) Unified Customer Experience:

Appsuite has synergized each element to provide a unified experience for the customer. In an omni-channel environment, which is where a consumer can come into a restaurant, go through the drive-through, or mobile order, Appsuite makes sure that each experience is identical. That means customers can use their gift cards, get points and all the benefits are equal. The process and the customer journey are smooth in each and every scenario.

Build Your Next Survey With Appsuite Today:

Micros POS Services

Appsuite’s products, including our survey features, integrate with every version of Oracle’s POS Systems, inducing:

Request A Demo

Today, more than 550 restaurants trust Appsuite to help their businesses grow. If you would like to learn more about joining our growing list of satisfied partners, we encourage you to Request a Demo.